Privacy Policy

Effective date: 8 August 2025

Important notice: This policy is designed to align with the Swiss Federal Act on Data Protection (FADP), EU/UK GDPR, and applicable US privacy laws (including CCPA/CPRA). Actual compliance depends on your specific implementation and agreements with vendors. This page is provided for informational purposes and does not constitute legal advice.

Who we are

SwissPer (“we”, “us”, “our”) provides AI-powered transcription and summarization services for Swiss-German dialects. If you are located in Switzerland, the EEA, or the UK, SwissPer is the data controller for personal data processed in connection with our website and services.

Contact

• Email: privacy@swissper.app
• Postal (Switzerland): SwissPer, Privacy Team, Basel, Switzerland

What we collect

• Account data: name, email, password hash, organization.
• Usage & device data: IP address, browser/device info, cookies, analytics events, crash logs.
• Content you provide: audio files/streams, transcripts, summaries, prompts, and related metadata.
• Billing data: credit purchases, invoices, and limited payment metadata (handled by our payment processor).

How we use data

• To provide, operate, and improve the service (transcription, summarization, quality, reliability).
• To manage accounts, credits, billing, and support.
• To secure our services and prevent abuse/fraud.
• To comply with legal obligations and enforce terms.
• With your consent, to send product updates or marketing (you can opt out).

External processing & subprocessors

To deliver our services, your data may be sent to external providers for processing (e.g., cloud hosting, speech-to-text/LLM providers, storage, analytics, email, payments). We use data processing agreements (DPAs) and, where applicable, Standard Contractual Clauses (SCCs) or recognized transfer mechanisms to protect personal data transferred outside Switzerland/EEA/UK.

We maintain a current list of key subprocessors here: /gdpr.

Legal bases (EEA/UK/CH)

• Contract (Art. 6(1)(b) GDPR): to provide the service you request.
• Legitimate interests (Art. 6(1)(f) GDPR): service security, analytics, product improvement.
• Consent (Art. 6(1)(a) GDPR): optional communications, certain cookies where required.
• Legal obligation (Art. 6(1)(c) GDPR): compliance with laws and requests.

Retention

We retain personal data only as long as necessary for the purposes above, then delete or anonymize it. You can request deletion at any time (subject to legal/contractual requirements).

Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal data, and to object to certain processing. You can also withdraw consent at any time. Contact us at privacy@swissper.app.

You may lodge a complaint with your supervisory authority (e.g., the Swiss FDPIC or your EU/UK authority).

Cookies & analytics

We use essential cookies for authentication and functionality, and (where applicable) analytics cookies with your consent. See our Cookie Notice (part of this policy or provided separately).

Children

Our services are not directed to children under 16 (or as defined by local law), and we do not knowingly collect personal data from them.

Changes

We may update this policy. We’ll post the new version here and update the “Effective date” above.